How can we help?
1.Before you write
Please include: which app you’re using, your device and OS version (e.g. “iPhone 15, iOS 26”), and a description of what happened. The more detail, the faster we can fix it.
And one thing you don’t need to worry about: we can’t see your data. Our apps don’t collect any, so there’s nothing for us to look up — and nothing leaked in the first place. See our Privacy Policy.
2.Common questions
Do I need an account?
No. Media Warp apps have no accounts, no logins, and no sign-ups. You buy the app, you use the app.
Is it really a one-time purchase?
Yes. Pay once and the app is yours forever, including future updates. There is no subscription and no “pro” tier. This is in our Terms of Use.
Can I use the app on my other devices?
Yes. A purchase is tied to your platform account (Apple ID or Google account), so you can install the app on any device signed in to that account — iPhone, iPad, and Mac for Apple purchases, for example.
I bought the app but it won’t restore on a new device.
Make sure you’re signed in to the same Apple ID or Google account you purchased with. On iOS, open the App Store → your profile → Purchased → My Purchases to restore. If it still fails, email us with your receipt (from your platform account email) and we’ll sort it out.
How do I get a refund?
Refunds are handled by Apple or Google under their refund policies — report a problem with the purchase through your platform account. If that doesn’t work, email hello@media-warp.com and we’ll help however we can.
Will the price go up?
No. The price you pay is the price — forever. We don’t do subscriptions, and we don’t do price-rentals.
Can I get a feature I’d like?
Ask. Email hello@media-warp.com with your idea. We’re a small studio and we read everything, but we can’t promise every feature will make it in.
Does the app work offline?
Yes. Media Warp apps are fully functional offline — they never need to “phone home”, because there’s nothing to phone home to.
3.Press & partnerships
Journalists, reviewers, and potential partners: email hello@media-warp.com. We reply fast and we don’t do embargo games.